Our Return Policy
If you are unhappy with your product you can return it within the first 15 days of purchase for a
refund of the purchase price, exchange for another product or an in-house credit (Valid for 2
months). Delivery charges will be deducted from your credit or refund. This return is only valid
with:
- Proof
of purchase/Original Packaging: Require the
original receipt for all returns /exchanges.
- An
Identity Verification: You may be required to furnish an ID card as part of the return
process. This is in keeping with regulations. A valid residence card/driving
license/passport copy is acceptable for this purpose.
- Shipping
Cost: All shipping/ pickup costs, if any, must be paid
for by you
If you have redeemed a promotion your return may be subject to a restocking fee at a minimum
of 15% up to 25% or may not be accepted.
Returnable Items at a Restocking Fee:
Oversized or overweight items (Speakers/Pianos)- 15 to 25%
Brass and Wind Instruments- 15 %
Non-returnable Items:
As we have quote flexible returns, we are however unable to return any:
- Discontinued products, closeouts, and used products
- Tubes
- Personal items (earphones, harmonicas, instrument mouthpieces, etc.)
- Special orders
- Software
- Books
Online sales: we are unable to return the above including:
- Speakers
- Oversized or overweight items
Return Procedure:
Fill out our Return Request Form on www.tunesoman.com or visit our store and
we will contact you within 42 hours to assist you. Next, to ensure your
exchange or credit is processed as quickly as possible and to help you avoid a return
adjustment.
After Sales Repair: Visit our website for all
the details on your after sales repair. For more details email service@tunesoman.com
Return Address:
Items to be returned must be brought to our: Tunes Showroom on, Al Khuwair Service Road located next to Al Fikir Bookshop
SPECIAL LIMITED EDITION AND
VINTAGE MUSICAL INSTRUMENT DEPOSITS AND/OR PREORDERS
Tunes Trading & Services regularly offers both vintage and
special limited-edition musical instruments to the public. Because the supply
is extremely limited on these instruments and demand is often far beyond the
supply, all deposits, credit on account and preorders of vintage and/or special
edition musical instruments are still strictly subject to availability. The
prepayment of a deposit does not guarantee that you have purchased or will
receive the instrument; it merely establishes that you are on the priority list
for that instrument, subject to availability. If you have placed a deposit,
credit on account and/or preorder of one of these vintage and/or special
limited edition musical instruments and we are not able to deliver the
instrument to you due to its limited availability, we will offer you a full
refund of your deposit.
Defective Product:
Simply
fill out our form on www.tunesoman.com or feel free to
contact us on info@tunesoman.com or fill out our support request form
and you should get a response within 42 hours. Within 30 days if the problem is
not solved we are happy to take back the product with a replacement if
available or an exchange option.